Thread · Ongoing
Direct ordering
How restaurants move repeat demand toward a direct channel without giving up the discovery marketplaces can still provide.
5 field notes filed
Enter →Threads
Ongoing conversations in the community, organized by topic. Field notes get filed here.
Editor's field notes, drawn from three years of conversations with independent restaurant operators. As the verified community grows, these notes will incorporate direct member signal — with consent, always anonymized.
These public pages remain editorial indexes. Signed-in provisional and verified members can enter private pseudonymous discussions; approved signal is added with consent and kept separate from application identity.
Thread · Ongoing
How restaurants move repeat demand toward a direct channel without giving up the discovery marketplaces can still provide.
5 field notes filed
Enter →Thread · Ongoing
The full cost of marketplace delivery: published tiers, promotions, delivery services, repeat demand, and contract terms.
5 field notes filed
Enter →Thread · Ongoing
The service systems connecting floor, kitchen, payments, online channels, reporting, contracts, and the first ninety days after a switch.
6 field notes filed
Enter →Thread · Ongoing
The numbers underneath channel, menu, labor, and service decisions — modeled without pretending one benchmark fits every restaurant.
5 field notes filed
Enter →Thread · Ongoing
The handoffs that decide whether a system survives service: ticket flow, training, close, exceptions, and one trusted operating view.
4 field notes filed
Enter →From the Editors
One useful note from the room each week. No feed noise, no vendor spin, and an unsubscribe link in every edition.